IT Help

Contact Information

For any IT questions or concerns please call the Helpdesk at 803-807-5199 or email at Helpdesk@ciu.edu

Helpdesk Hours

Library Help Desk

Monday: 8:00 AM - 9:00 PM

Tuesday: 8:00 AM - 9:00 PM

Wednesday: 8:00 AM - 9:00 PM

Thursday:8:00 AM - 9:00 PM

Friday: 8:00 AM – 9:00 PM

Saturday: 1:00 - 6:00 PM 

Sunday: CLOSED

 

BIT Helpdesk

Monday: 8:00 AM – 9:00 PM

Tuesday: 8:00 AM – 9:00 PM

Wednesday: 8:00 AM – 9:00 PM

Thursday: 8:00 AM – 9:00 PM

Friday: 8:00 AM – 9:00 PM

Saturday: CLOSED

Sunday: CLOSED

 

***HOURS ARE SUBJECT TO CHANGE 

Other IT Documentation

Submit A Ticket

Resource Links

Services

The IT Helpdesk is here to help with the following:

  • Password Resets (including myCIU, Canvas, Office 365 & logging into a CIU computer)
  • Printing Faculty/Staff & Student IDs (IDs can be printed at the Library Helpdesk only) 
  • Adding funds to Papercut accounts
  • Installing Student Office 365 applications 
  • Windows 10 and Mac OS troubleshooting for current Faculty/Staff & Students 
  • Internet outages in residential rooms 
  • J1 or other CIU program issues
  • Loaner Laptop request for Faculty and Staff only
  • Mxie issues. (Password resets, log in issues & other phone troubleshooting) 
  • Outlook sync errors