IT Help

Contact Information

For any IT questions or concerns please call the Helpdesk at 803-807-5199 or email at Helpdesk@ciu.edu

Helpdesk Hours

LIBRARY HELPDESK (SPRING 2022)

MONDAY: 8:00 AM - 9:00 PM

TUESDAY: 8:00 AM - 9:00 PM

WEDNESDAY: 8:00 AM - 9:00 PM

THURSDAY: 8:00 AM - 9:00 PM

FRIDAY: 8:00 AM - 9:00 PM

SATURDAY: 1:00 PM - 6:00 PM 

BIT HELPDESK (SPRING 2022)

MONDAY: 9:00 AM - 4:00 PM

TUESDAY: 9:00 AM - 4:00 PM

WEDNESDAY: 9:00 AM - 4:00 PM

THURSDAY: 9:00 AM - 4:00 PM 

FRIDAY: 9:00 AM - 4:00 PM

SATURDAY: CLOSED 

 

*HOURS ARE SUBJECT TO CHANGE*

Other IT Documentation

Student MFA Tutorial

YouTube Link for MFA Tutorial

Submit A Ticket

Resource Links

Other Important Links

Services

The IT Helpdesk is here to help with the following:

  • Password Resets (including myCIU, Canvas, Office 365 & logging into a CIU computer)
  • Printing Faculty/Staff & Student IDs (IDs can be printed at the Library Helpdesk only) 
  • Adding funds to Papercut accounts
  • Installing Student Office 365 applications 
  • Windows 10 and Mac OS troubleshooting for current Faculty/Staff & Students 
  • Internet outages in residential rooms 
  • J1 or other CIU program issues
  • Loaner Laptop request for Faculty and Staff only
  • Mxie issues. (Password resets, log in issues & other phone troubleshooting) 
  • Outlook sync errors